FAQ

Here you will find answers to questions we get asked the most, please have a quick read through as this may save you the time of contacting our office.

HOW DO I PAY?
There are three ways to pay.
-You can order and pay upon delivery(cash only, unfortunately we do not accept cheques)
-You can call us on 0161 979 0246 (Monday-Friday 8am-5pm, Saturday 8am-12pm) and pay by card over the phone.
-You can pay by card online when you order.

HOW MUCH IS DELIVERY?
Delivery is free of charge to all our catchment areas, yes its true, the price you see is the price you pay, no hidden extras!

IS MY DELIVERY CONFIRMED?
Your delivery is confirmed when you fill out your details when ordering and click the yellow button at the bottom of the page. If there are any problems the website will not go to the final order stage, it will then tell you what details you may need to add/change. If everything is entered correctly, you will be taken through to the final page which will tell you that your order has been successfully placed. We will shortly send you a confirmation email to the email address you have provided, this will confirm your products, your delivery day and time frame, and your reference number. Please keep your reference number until after delivery as we can find your order a lot quicker this way should you need to contact us. NOTE: Some customers often find the confirmation email has gone into their junk mail folder, so please be sure to also check this if you cannot find it.

CAN I SWAP ANY ITEMS IN MY MEAT PACK?
In order to provide the great prices that we do on our meat packs, we unfortunately cannot swap any items in the pack as we need a certain order quantity to achieve this. However, we do offer the choice of a free item after you have selected your preferred deal, along with our extensive range of extra items available to add and customise your meat pack.

IS THERE A WAY OF GETTING A MORE SPECIFIC DELIVERY TIME?
Yes. When you place your order you will be given a delivery time frame and your delivery day. The delivery routes are planned on the morning of your delivery day, so if you give us a call on the day we will then know whereabouts your order is in our drivers routes, meaning we can give you a better idea of when your order will be arriving.

CAN I FREEZE ALL OF MY MEAT PACK?
You can freeze all of our products with the exception of our quality New Zealand lamb products, which are frozen from fresh when transported to us.(This is the only product we sourced from outside of the UK as we find the quality to be higher than some UK lamb)
We only sell the best quality fresh produce, so this is what you should expect to receive!

I NEED TO CANCEL/POSTPONE MY ORDER, WHAT DO I DO?
We accept cancellations via email info@freshmeatpacksnorthwest.com . Although we appreciate sometimes emergencies do occur, we do expect cancellations to be sent to us 24 hours prior to delivery.

CAN I EDIT/ADD TO MY ORDER AFTER IT HAS BEEN PLACED?
Yes of course. Simply send us an email info@freshmeatpacksnorthwest.com , message us on Facebook or call us on 0161 979 0246 and a member of our team will be happy to help you.