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FAQ

Here you will find answers to questions we get asked the most, please have a quick read through as this may save you the time of contacting us.

HOW DO I PAY?

-You can order and pay upon delivery(cash only, unfortunately we do not accept cheques)
-You can call us on 0161 979 0246 (Monday-Friday 8am-5pm, Saturday 8am-12pm) and pay by card over the phone.
-You can pay by card online when you order.

HOW MUCH IS DELIVERY?

Delivery is free of charge to all our local catchment areas.

We now also offer our Premium Chilled Courier Delivery service! Your order is fully sealed in our chilled ice boxes ensuring your meat stays at a chilled temperature for up to 48 hours from packing! With this option you have the flexibility of choosing your own delivery date rather than having to wait for a specific date, and as the meat stays cold while sealed in the box it is perfect to have delivered to your work or a safe place at home while you are not in. With premium delivery you even get a ONE HOUR time slot via text message on the morning of your delivery day. Weekday delivery is £4.95 and Saturday deliveries are £6.95. Orders are made on a 'day 1 for day 3 basis', for example an order placed on Monday could be delivered on Wednesday, order Tuesday recieve Thursday and so on...

Current delivery days for Premium are Wednesday, Thursday, Friday and Saturday.

 

I HAVEN'T RECEIVED ORDER CONFIRMATION? 

When you get the 'ORDER WAS SUCCESSFUL' message on the website, this means your order has been placed. You will shortly receive a confimation email to the email address you provided us with, please note this can often go into your JUNK/SPAM folder by mistake so please be sure to check in there. If you have any questions at all regarding your order, we can help, the best way to get in touch with us is via facebook messenger, or call us on 0161970246 Monday-Friday 9am-5pm.

CAN I SWAP ANY ITEMS IN MY MEAT PACK?

Whilst we cannot guarantee swaps of items in our meat packs, if you send your requirements along with your order reference number to us, we will add this to your order notes and do our best to make these changes for you. If you require any allergen information please do not hesitate to get in touch, for exmaple if you are allergic to a marinade we could offer the same product but plain or a different flavour.

IS THERE A WAY OF GETTING A MORE SPECIFIC DELIVERY TIME?

Yes. When you place your order you will be given a delivery time frame and your delivery day. For local deliveries you will receive an estimated time frame via text message the day before your delivery day, For Premium Chilled Courier deliveries, you choose your preferred delivery date and on the morning of your delivery day you will receive a one hour time slot via text message.

CAN I FREEZE ALL OF MY MEAT PACK?

You can freeze all of our products with the exception of our quality New Zealand lamb products, which are frozen from fresh when transported to us.(This is the only product we source from outside of the UK as we find the quality to be higher than some UK lamb)
We only sell the best quality fresh local produce, so this is what you will receive!

I NEED TO CANCEL/POSTPONE MY ORDER, WHAT DO I DO?

We accept cancellations via email info@freshmeatpacksnorthwest.com . Although we appreciate sometimes emergencies do occur, we do expect cancellations to be sent to us 24 hours prior to delivery.

CAN I EDIT/ADD TO MY ORDER AFTER IT HAS BEEN PLACED?

Yes of course. Simply send us an email info@freshmeatpacksnorthwest.com , message us on Facebook or call us on 0161 979 0246 and a member of our team will be happy to help you.